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Getting Help and Support from Blackbaud Sphere

Have a question about Blackbaud Sphere?  Whether you’re a staff person at an organization or a participant in an event or Website, find frequently asked questions and answers here.  More information is available in the Help and Support section of your Blacbaud Sphere account.

Contact Customer Service

For fastest assistance, submit an issue to Customer Service. 

Submit an Issue

Search the Knowledge Sphere

View popular Knowledge Sphere topics:

 For event participant and Website users:

• I don’t know why I received a charge on my credit card, but your name was listed.
• My credit card is not working.
• I can’t find my username and password to my personal headquarters.
• I sent emails from my Participant Headquarters and they have not been received.

For Blackbaud Sphere event administrators:

• I can’t find my username and password to my Sphere account.
• How do I resize my images so they are the right size for the sponsor box?

For Blackbaud Sphere account administrators:

• How do I see a report of how much money we have raised?
• I have a billing question.
• How do I sign up for training?
• I need to add additional features and functionality to our account.