FAQs for My Event:
How do I register?
If you have signed in before as a previous registrant (e.g. Wiggle Waggle Walkathon) click on ?Log in? - you will need your user name and password. If you do not have a username of password, click on the "Register Here" button or sidebar link, complete the form and you will be guided through the entire registration process. Once your registration is complete you will receive an email confirmation. After you are registered be sure you go into "My HQ" to customize your personal page, upload photos and your address book and get started fundraising.
I do not remember my username and password
Click on the login page. Click on forgot username/password, and enter your email address (it must be the same email you registered with last year) click on submit, and you will be guided through the process
How secure is my information?
Yes. Every effort has been made to protect your information. Industry standard SSL encryption techniques are used to ensure your credit card information, passwords and personal information travel securely into our database. Our database server also has an encryption engine to protect your information.
How can I see who has donated to me?
Go to the Log-in section on the site. Use the Username and Password that you received when you registered for the event. You can then view your Donor list and the amounts that have been donated.
How do I upload images to my personal page?
The maximum file size for images is 50kb. If your image is larger than 50kb, you will have to resize it using a photo editing program.
Can friends and family make a donation to a Participant by going through the main website?
Yes. On the home page of the website, friends and family can locate a Participant by clicking on the "Sponsor Participant" button. By typing in the name of the Participant, they will be directed to the Participant's personalized pledge page.
Why is the "Sponsor Participant" search not finding a Participant that I know has registered?
You must type in the first name or last name of the Participant exactly how it is spelled. It is not case sensitive. If you have a problem locating a Participant that you are sure has registered, please contact us at email@example.com and we will be happy to help you.
All of my Donors are not showing up on the scroll mechanism. Why?
As your Donors make a contribution, they have the option of whether or not they want to appear in the recognition scroll.
How does Ottawa Humane Society utilize the contributions?
Your contributions help us provide life-saving medical treatment and necessary care to the animals at the OHS.
Will Blackbaud put my name on various mailing lists?
Blackbaud, Kintera division collects and maintains only personal information that is voluntarily submitted to us. We will only share personally identifiable information with a third party if and when the individual submitting this information has permitted us to do so, or if we are required by law to do so.