Sign in to My HQ

FAQs

Information on this page:

Registering

Q. What is the difference between donating and registering?
A. A donation is a financial contribution to FEAT of Louisville's Outrunning Autism Fundraiser and is tax deductible. Donations are made to the fundraising pages of individual participants or to the event as a whole. Donations do not sign the donor up to participate on event day, and donors do not receive log in information or access to an online HQ. Click here to donate.

A registration is a fee that signs the registrant up to participate in the Outrunning Autism 5K or Walk on event day. Registrants receive log in information and access to an online HQ from which they can manage their personal fundraising page, send fundraising emails, and more. Click here to register

 

Q. How do I register for an event?
A. Simply click the "Register" button and you will be taken to an online registration form. You will be asked to set up an online account with a unique login. Once you have registered, you will receive your own free webpage to customize with pictures and text. Through this webpage you can collect donations, send emails to your friends and family, and track your progress. If you are a team captain, you can also set up a page for your team.

Q. I’ve participated in a previous Outrunning Autism. Can I use the same log in information?
A. Yes! If you have participated in an Outrunning Autism Event before, you can use your same login information to register for this year's event! When the registration form prompts you to create a username and password, click on the button that says “Past Participant Login.” If you do not remember your username or password, click on the “Forgot Username and/or Password?” link at the bottom of the login popup.

Q. How do I know I'm registered?
A. Once you hit the "submit" button at the bottom of your form, you should see a confirmation screen. You will also receive a confirmation email. If you do not receive this email, please try logging in with the username and password you created. If you are unable to log in successfully, then your registration was not complete and you will have to start from the beginning. For assistance or if you make a mistake, please email FEAT5K@featoflouisville.org.

Q. How do I register my family?
A. Select the option to register multiple people at the start of the registration process. Please register each person who is planning to attend, including children. This ensures each will receive a personal page. Each registrant receives his/her own login information and fundraising page. For this reason, it is important that each registrant use a unique email address, if possible. For more information, please email FEAT5K@featoflouisville.org 

 

Q. Do I have to register if I want to walk/run in support of my family/friends?
A. YES. Outrunning Autism requires that EVERY person on the 1M course and 5K course is registered and has a number.  Click here to register.

Q. Can I register at the event?
A. You can, but we strongly encourage you to register online to avoid long lines on event day. Please register by May 14, 2017 to guarantee you receive an event T-shirt.

Q. I've already registered. I'd like to register friends and family, but it says I can't because I'm already signed up. What do I do?
A. This error usually happens because you are trying to register new participants while you are currently logged in to the site. If you see your name on the top of the website (above the “More Info” button), click “logout.” You should then be able to register your friends and family. If you continue to get a message that you're already registered, it is likely your computer has saved your login information and is automatically logging you back in. Try deleting the history, cookies and offline content in your internet browser program. Then close your browser program down entirely, and re-open. If you still run into problems, please email FEAT5K@featoflouisville.org.

Q. I accidentally donated instead of registering. Can I just switch my donation to a registration?
A. Unfortunately, we cannot transfer donations over to registrations or vice versa. This is a system limitation as well as a financial security issue. Please contact FEAT5K@featoflouisville.org.

Q. I already registered, but I signed up as the wrong registration type. Can I change my registration?
A. If you registered as a walker and would like to run, or vice versa, please email FEAT5K@featoflouisville.org. We are able to accommodate these changes up until the online registration deadline. 

 

Q: If we register as a team, may individuals of our team participate in either the run or the walk?
A: Yes! Each team member can choose to register as any registration type.

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Donating

Q. What is the difference between donating and registering?
A. A donation is a financial contribution to FEAT of Louisville and is tax deductible. Donations are made to the fundraising pages of individual participants or to the event as a whole. Donations do not sign the donor up to participate on event day, and donors do not receive log in information or access to an online HQ.Click here to donate.

A registration is a fee that signs the registrant up to participate in the Outrunning Autism 5K & Walk on event day. Registrants receive log in information and access to an online HQ from which they can manage their personal fundraising page, send fundraising emails, and more. Click here to register.

Q. Can I donate by mail?
A. If you would prefer to send a check by mail, click here (PDF) to download a donation form. Please indicate the name of the event you are donating to, as well as the name of the team or individual, if applicable.

Q. Can I donate to a participant without registering?
A. Yes! Click the "Ways to Donate" button, then "Donate to an Individual" and type in the first name or last name of the participant exactly how it is spelled. If you cannot locate a participant, please email FEAT5K@featoflouisville.org. Once you hit submit, you will receive an email within 30 minutes confirming your transaction; this can be printed out for tax purposes. Please allow 24 hours for online donations to be processed and reflected on the participant's website. Donations are tax-deductible and our 501(c)(3) (tax ID) number is 61-1374663.

Q. I accidentally donated instead of registering. Can I just switch my donation to a registration?
A. Unfortunately, we cannot transfer donations over to registrations or vice versa. This is a system limitation as well as a financial security issue. Please contact FEAT5K@featoflouisville.org for more information.

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Joining/Starting a Team

Q. I signed up as an individual, but now I want to start a team. How do I do this?
A. Log in to your HQ from the event page and click on the "Tools" tab. At the bottom of your form select the link "I want to start my own team and become a Team Captain." Create a team name. Your login will allow you to customize a team page as well as a page for yourself. Don't forget to click the "Save" button.

Q. I signed up as an individual but wanted to join my friend's team. Can I change my registration?
A. Yes! Please log in to your HQ from the event page and click on the "Tools" tab. Select the link that reads "To join another team," and choose the team name from the dropdown box. Don't forget to click the "Save" button.

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My Fundraising Page / My HQ

Q. What is a fundraising page?
A. Your fundraising page allows you to upload images and text to explain to friends and family why you are participating and supporting FEAT of Louisville. You can also see who's donated and send thank-you emails. For instructions on setting up your page, log into your HQ and click on "New to your HQ? Start here!"

Q. Can I upload a photo?
A. You may upload image JPEG or TIFF files no larger than 25KB or 300x234. 

Q. Can I upload a video?
A. You may post a YouTube video to your page. 


Q. How can I see who has donated to me?
A. From the event page, select "Main Login" and enter your username and password. Once in your HQ you can view a list of donors and how much each has given. 

Q. Why aren't some of my donors showing up in the "Honor Roll" scroll window?
A. Donors can choose not to display their name (selecting Anonymous) or the amount of their contribution. They will still be acknowledged for their donation via email, and you will get credit for their donation.

Q. How do I send emails through my webpage?
A. Once you log in to your headquarters, click on the tab marked "Email" and follow the instructions to send emails to family and friends asking for their support.  To upload your address book, click on the tab marked "Email" then click "Address Book" and follow the directions. 

Q. I forgot my password. How do I get a new one?
A. From the event's main page, select "Main Login," then "Forgot Username and/or Password?" and enter the username you created when signing up. Don't forget, your username and password are case sensitive. Your username and password will be sent to the email address you used to register. If you don't receive this, please email FEAT5K@featoflouisville.org.

Q. How do I post my fundraising page to my Facebook or Twitter?
A. Please visit the Fundraising Tools section for help with fundraising via social media.

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Event Day Questions

Q. Can I pick up my T-shirt before event day?
A. Yes! We encorage it! FEAT will host a pre-event day packet pick-up. Please make sure that you have registered prior to May 10, 2017 in order to be guaranteed a T-shirt. 

 

Q. Can my child ride a bike, scooter or skateboard?
A. No. For the safety of all participants, no one may ride a bike, scooter or skateboard. Roller shoes are also prohibited.

Q. Can I register at packet pickup?
A. No. Online registration ends May 29, 2017 at 11:59PM. Afterwards, anyone wishing to participate must register the morning of the race from 7:30AM-8:30AM. We strongly suggest registering online to avoid race day lines.


Q. What if the weather forecast says it is going to rain on event day?
A. Outrunning Autism is a rain-or-shine event. A delay or cancellation will be decided by the Race Director & Venue Director. Participants will be notified by email & social media.

 

Q. Can I bring a stroller with me to do the run/walk?
A. Yes! Strollers are more than welcome at Outrunning Autism! We do ask that you allow runners with out strollers to start before you.

Q. Can I bring my pet with me?
A. No. This is a family-friendly event & sometimes little kids get frightened by dogs. Even if they are normally the world's best-behaved dog, it's best if they stay at home. 

 

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