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Frequently Asked Questions



  1. How do I register to create a Fundraising Page?
  2. What is unique about our online fundraising program?
  3. Is my information secure?
  4. What is the long website address that I received in my confirmation receipt?
  5. How can friends and family make a donation to my fundraiasing event?
  6. How does North York General Foundation utilize contributions?
  7. Why is the "Sponsor Fundraiser" search not finding the Fundraiser that I know has registered?
  8. How can I see who has donated to me?
  9. I forgot my Username and Password. How can I find out what they are?
  10. All of my Donors are not showing up on the scroll mechanism. Why?
  11. Will you share my personal information with anyone?


How do I register to create a Fundraising Page?

Click here to begin the registration process. You will receive a confirmation email once you've completed your registration.

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What is unique about our online fundraising program?

Our Personal Fundraising program offers the capability for you to not only register and create your fundraising event page, but also to easily and securely collect donations from your friends and family. Fundraisers can track the progress of donation collections through our secured online reports.

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Is my information secure?

Yes. North York General Foudnation has partnered with Blackbaud, a leader in providing high quality and secure fundraising services. With Blackbaud's support, we have made every effort to protect your information. We use industry-standard SSL encryption techniques to make sure that your credit card information, passwords, and personal information travel securely over the Internet. An encryption engine is also in use on our database server so that your data is securely stored.

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What is the long website address that I received in my confirmation receipt?

This website address will take you to your personal donation page. This address link is automatically included in any emails that are sent through the email center in event headquarters after you have logged into your fundraising account. You can also copy and paste this link into your own emails.

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How can friends and family make a donation to my fundraiasing event?

On the home page of this website, friends and family can locate a Fundraiser by clicking on the "Sponsor Fundraiser" button. By typing in the name of the Fundraiser, they will be directed to the Fundraiser's personalized pledge page.

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How does North York General Foundation utilize contributions?

Funds raised through this website will be directed to the area of the Hospital with the most pressing need at any given time. These gifts are absolutely critical to ensure that we are able to respond immediately to urgent funding needs as they arise. At this time, donations to all personal fundraising pages will be directed to the area of greatest need. If you would like to submit a request to have your funds support a particular program or area of the Hospital, please call the Foundation at 416-756-6944.

For more information on how North York General Foundation uses contributions, please visit our website at  www.nyghfoundation.ca.

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Why is the "Sponsor Fundraiser" search not finding a Fundraiser that I know has registered?

You must type in the first name or last name of the Fundraiser exactly how it is spelled. It is not case sensitive.

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How can I see who has donated to me?

Go to the Log-in section of the site. Use the Username and Password that you received by email when you registered to fundraise. You can then view your Donor list and the amounts that have been donated.

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I forgot my Username and Password. How can I find out what they are?

Remember that your username and password are case sensitive. Click here to find your password. You will receive an email with your username and password.

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All of my Donors are not showing up on the scroll mechanism. Why?

As your Donors make a contribution, they have the option of whether or not they want to appear in the recognition scroll.

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Will you share my personal information with anyone?

North York General Foundation collects and maintains only personal information that is voluntarily submitted to us. We will only share personally identifiable information with a third party if and when the individual submitting this information has permitted us to do so, or if we are required by law to do so.

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