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New FAQs

 

FAQ

  1. Who is Blackbaud?

  2. How do I register for the Baltimore Women's Classic 5K online?

  3. What is unique about this website?

  4. Is my information secure?

  5. What is the long website address for that I received in my confirmation receipt?

  6. Can friends and family make a donation to a Participant by going through the main website?

  7. Is a portion of the registration fee a donation?

  8. How does Baltimore Women's Classic, Inc. utilize the contributions?

  9. Why is the "Sponsor Participant " search not finding the Participant that I know has registered?

  10. How can I see who has donated to me?

  11. I forgot my Username and Password. How can I find out what they are?

  12. All of my Donors are not showing up on the scroll mechanism. Why?

  13. Will Blackbaud put my name on various mailing lists?



Who is Blackbaud?
Blackbaud is a marketing infrastructure service provider offering advanced Internet fundraising solutions to charitable, educational and political organizations. Baltimore Women's Classic, Inc. has contracted with us to provide online support for the Baltimore Women's Classic 5K. Through the website you can register for the event, collect donations from family and friends and more.

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How do I register for the Baltimore Women's Classic 5K online?
Go to
the Baltimore Women's Classic 5K website or http://www.baltimorewomensclassic.com/about.html. All registration is done through Active.com.
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What is unique about this website?
This website is so unique because it offers the capability for individuals to collect donations from their friends and family through a much more efficient mechanism. Baltimore Women's Classic Event Manager and the event Participant can track the progress of donation collections through viewing secured online reports.

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Is my information secure?
Yes. Blackbaud has made every effort to protect your information. We use industry-standard SSL encryption techniques to make sure that your credit card information, passwords, and personal information travel securely over the Internet. We have also installed an encryption engine on our database server so that your data is securely stored.

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What is the long website address for that I received in my confirmation receipt?
This website address will take you to your personal donation page. This address link is automatically included in any emails that are sent through the email center in event headquarters after you have logged into the website. You can also copy and paste this link into any other form of email.

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Can friends and family make a donation to a Participant by going through the main website?
Yes. On the home page of the website, friends and family can locate a Participant by clicking on the "Sponsor Participant" button. By typing in the name of the Participant, they will be directed to the Participant's personalized pledge page.

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Is a portion of the registration fee a donation?
Yes. Your donation amount is the entire gift value. This donation amount will appear in your running donation totals.

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How does Baltimore Women's Classic utilize the contributions?
To get more information on how Baltimore Women's Classic uses contributions, please visit our website at Baltimore Women's Classic.

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Why is the "Sponsor Participant" search not finding a Participant that I know has registered?
You must type in the first name or last name of the Participant exactly how it is spelled. It is not case sensitive. If you have a problem locating a Participant that you are sure has registered, please contact us by visiting our
customer support site and we will contact you to help.

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How can I see who has donated to me?
Go to the Log-in section on the site. Use the Username and Password that you received when you registered for the event. You can then view your Donor list and the amounts that have been donated.

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I forgot my Username and Password. How can I find out what they are?
Remember that your username and password are case sensitive.
Click here to find your password. You will receive an email with your username and password. If you still have problems, please contact us by visiting our customer support site.

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All of my Donors are not showing up on the scroll mechanism. Why?
As your Donors make a contribution, they have the option of whether or not they want to appear in the recognition scroll.

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Will Blackbaud put my name on various mailing lists?
Blackbaud, Kintera division collects and maintains only personal information that is voluntarily submitted to us. We will only share personally identifiable information with a third party if and when the individual submitting this information has permitted us to do so, or if we are required by law to do so.

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