Email Center

The primary tool in the Friends Asking Friends® technology is the E-mail center. Registrants can use a comprehensive E-mail tool to spread the word and send E-mail, Twitter Tweet, or Facebook status update to friends and family. You can personalize an existing message or compose a new message to ask friends and family for their support in helping you reach your goal. By using this E-mail system, your friends and family will receive an E-mail, Twitter Tweet, or Facebook status update from you that includes a direct link to your personal donation page; making it quick and easy for them to make a donation.  It only takes a few moments and it requires no paperwork. Personal information will be not be shared with other participants, and they will receive an automatic E-mail receipt for tax purposes.

Note: The E-mail center is a safe system that does not allow for attachments or other potential virus-spreading E-mails. You can be assured that by using our system, that your friends and family will be safe from E-mail viruses.

Using Your Address Book

  1. Login to your personal headquarters. Show me how

  2. Click on Email on the headquarters menu.

  3. Click on Address book located inside the Compose Email Message box.

  4. Your address book will pop-up in a new window. If you are using the address book for the first time, you may want to import addresses from another address book. Show me how

Address Book Link

 

Address Book Popup

To select names to send an E-mail to

  1. Click the check box next to those contacts you want to E-mail. To save time, you can check the check box next to Select All, to select all of the contacts on that page.

  2. When you have selected all of the contacts on that page, press the Select button.

  3. Repeat for as many pages as your need. Click on Prev or Next to change pages.

Note: You can only send to a maximum of 50 people for each individual E-mail.

  1. The address book will close and the main window should now show those individuals you selected with the E-mail center. The greeting for each recipient will be auto-populated with the First and Last Name. You will have the ability to edit the greeting to add "Dear" or any titles to the name.

To add contacts to your address book

  1. Click the Add link.

  2. Type in the first name, last name, and E-mail address for the new contact. Click Submit.

  3. Click the Close button when you are finished with the address book.

To edit contacts in your address book

  1. Click the Edit link next to the contact you wish to edit.

  2. Type in the updated first name, last name, and E-mail address for the new contact. Click Submit if this is your last contact, or click Submit and New if you need to add more contacts.

  3. Click the Close button when you are finished with the address book.

To delete contacts in your address book

  1. Click the Delete link next to the contact you wish to edit.

  2. A pop-up message window will appear. Click OK to confirm.

  3. Click the Close button when you are finished with the address book.

Note: The names and contacts within your address book are private and not made available to the organization. Only after those contacts donate, register, or otherwise "opt-in" will the organization have their information.

Note: Your outgoing E-mail will be labeled with your recipient's E-mail addresses in the "To" field. So that instead of your E-mail being sent to "John Doe", it will be listed as "johndoe@kintera.com".

Using Simple Address Entry

If you want to get out a quick E-mail without using your address book, you can instead simply use the address entry boxes.

  1. Login to your personal headquarters. Show me how

  2. Click on Email on the headquarters menu.

  3. Choose the number of recipients for your E-mail using the drop down box. The system will default to 5 recipients, and will allow you to E-mail up to 50 people.

  4. For each recipient, enter the name and any greeting in the box under the Greeting column and the E-mail address in the box under the Recipient Email column.

Note: Your outgoing E-mail will be labeled with your recipient's E-mail addresses in the "To" field. So that instead of your E-mail being sent to "John Doe", it will be listed as "johndoe@kintera.com".

Creating Your Email Message

Once you have chosen your E-mail recipients by either Using Your Address Book or Using Simple Address Entry, you can now write your E-mail message.

To use an common template from the organization

  1. The organization has already created sample templates for you to use. If you want to use one of these templates, choose the template name from the Template drop down. Common templates are labeled with "(c)".

  2. The subject line and the E-mail message for that template will automatically be populated in those fields.

  1. You can make edits to template as you need by typing in the subject and message boxes.

To save a private message

  1. Create your message and subject line in the text boxes. You can start with a common template and make edits if you wish (see above).

  2. Click the Save As... link.

  3. A pop-up window will appear showing the open spots for your private E-mail templates. You can save up to six messages.

  4. Click the radio button next to the first unused template.

  5. Type the name for your new E-mail template.

  6. Click the Submit button.

To use a private template

  1. You will need to first create a private E-mail template (see above).  If you want to use one of these templates, choose the template name from the Template drop down. Private templates are labeled with "(p)".

  2. The subject line and the E-mail message for that template will automatically be populated in those fields.

To start a new message from scratch

  1. Choose the Blank template from the Template drop down.

  2. Type in the subject line and the E-mail message for that message.

Sending Automated Links

Your outgoing E-mails to your friends and family will have a click here link automatically appended to the bottom of your outgoing E-mails that will take them to your personal donation page.

To preview your completed E-mail

  1. Click the Preview Email button at the bottom of the E-mail center page.

  2. A pop-up box will appear showing a sample E-mail with your message and the automated link.

  3. When you are finished previewing the message, click the Close button.

To send your completed E-mail

  1. Click the Send Email button at the bottom of the E-mail center page.

  2. You will be redirected to an E-mail confirmation page.

Note: The click here link may or may not work with some E-mail systems (i.e., your receivers E-mail systems). As such, we have included the full address to your personal page at the bottom of the E-mail that states something like:

****************************************************

Some E-mail systems do not support the use of links and therefore this link may not appear to work.  If so, copy and paste the following into your browser:

http://www.kintera.org/faf/home/default.asp?ievent=XXXX

****************************************************

If some E-mail recipients experience problems with the link, you should tell them to copy and paste the long link in their browser. This is a common problem (e.g., Yahoo!, Amazon, Blue Mountain) and generally can be easily resolved by copying and pasting the link from the E-mail into the browser.

Note: Sometimes the E-mail may cut off part of the link, so the recipient needs to be sure to copy all of the link (ending in a number). Be sure that no > or < symbols cut off the link as well.

Keeping in Touch

You can send E-mails to your supporters easily using the E-mail and reports tools.

To send E-mails to your teams members or donors

  1. Login to your personal headquarters. Show me how

  2. Click on Email on the headquarters menu.

  3. Click on Address book located inside the Compose Email Message box.

  4. Your address book will pop-up in a new window.

  5. Click the radio button next to Team Members or Donors.

  6. Each team member and donor will be automatically added to your address book. Click the check box next to those contacts you want to E-mail. To save time, you can check the check box next to select all, to select all of the contacts on that page.

  7. When you have selected all of the contacts on that page of your address book, press the Select button.

  8. Repeat for as many pages as your need. Click on Prev or Next to change pages.

  9. The address book will close and the main window should now show those individuals you selected with the E-mail center.

To send E-mails to your donors

  1. Login to your personal headquarters. Show me how

  2. Click on Reports on the headquarters menu.

  3. Click the check box next to donors in your donation report. Click the check box next to Select all Addresses to select all donors.

  4. Click Send E-mail to selected donors and you will be redirected to the E-mail center and all of your donor names will show up.

To send E-mails to past recipients

  1. Login to your personal headquarters. Show me how

  2. Click on Email History Log underneath Email on the headquarters menu.

  3. Click the check box next to E-mail recipients in your history log. Click the check box next to Select all Addresses to select all past recipients.

  4. Click Send email to selected people and you will be redirected to the E-mail center and all of your recipient names will show up.

To send a Tweet to your followers

  1. Log into your personal headquarters. Show me how

  2. Click the Email tab.

  3. Click Twitter.

  4. In the user name and password text boxes, enter your Twitter login information.

Note: Make sure your login information is correct or your Twitter status will not be updated.

  1. In the message text box, enter your event message.

Enter up to 140 characters in the text box. We will add a link to your event page in the text message so that your followers can quickly access the event page when they receive your update.

  1. Click Send Tweet.

To send a status update to your Facebook friends

  1. Log into your personal headquarters. Show me how

  2. Click the Email tab.

  3. Click Facebook.

  4. Click Connect with Facebook.

  5. If prompted, click Connect with Facebook to allow the Blackbaud FeedRaiser to access your Facebook profile so that we can update your Facebook status.

  6. In the Facebook Login page, enter your Facebook login information.

Note: The Blackbaud FeedRaiser enables you to connect with your Facebook friends so that they can learn about your events and support your cause. In order to update your Facebook status, you must allow the Blackbaud FeedRaiser access to your Facebook profile, your friends’ information, photos, and other important content it needs to work properly.

  1. After you log in, click Allow event to update your status (if necessary).

  2. If necessary, click Allow Status Updates in the window that opens.

  3. In the message text box, enter your event message.

Enter up to 160 characters in the text box. We will add a link to your event page in the text message so that your friends can quickly access the event page when they receive your update.

  1. Click Update your Status.

After we update your Facebook status, a page opens from which you can click a link to Facebook to view the updated status or to return to your personal headquarters so that you can continue to fundraise.

When your friends receive the update and click the link in their Facebook Inbox, they will be directed to your event page.